Below are the questions we hear most, grouped roughly from "what is this" through to "when can I get it." Tap any heading to share a direct link.
Is this basically a diaper?
No. Carry On is pull-on absorbent underwear with the absorbency engineered into the brief itself. There is no separate liner, no rustle, no movement. You pull it on like normal underwear, it looks like underwear, and it stays quiet and discreet through the full wear.
How is this different from a pad?
A pad sits inside your regular underwear and can shift or rustle. Carry On is the underwear. The absorbent core is built into the brief with three-layer wicking that draws moisture away and neutralises odour for the full wear, so there is nothing extra to position or worry about.
How discreet is the shipping?
Very. Everything arrives in a plain unmarked box with no branding on the outside and no category language on any paperwork. We aim to post orders placed before 12pm the same day, or the next day.
How long does shipping take?
We aim to post orders placed before 12pm the same day, or the next day, in a plain unmarked box. Exact delivery cost and timing are shown at the Shopify checkout for your address.
How do I choose my first pack?
Use our fit guide to choose your size and capacity, then explore the range. You can order once or subscribe and save. Shipping is calculated at checkout.
Are you registered?
Carry On is made by GardeWear Pty Ltd. Our source materials note UKCA approval; product certification is verified for the relevant market it is sold in. For specifics about your market, email hello@carryonwear.com and we will share the detail.
Are they safe for sensitive skin?
Yes. Our products meet the highest standards and are hypoallergenic, with no fragrance and no plastic backing. They are free from chlorine, latex, and the parabens common in many chemist products.
I am buying for someone else. Will they know it is for them?
Only if you want them to. Order with your own email and we will confirm the best delivery address with you. The box says nothing on the outside. We include a simple fit guide and a short note you can keep or pass on.
How long can I wear each pair?
Each pair is single-use. You can wear one all day or overnight, and change it when it is full, when you feel uncomfortable, or for best hygiene once it has been used. There is nothing to wash or re-wear, you just pull on a fresh pair.
How do I choose the right tier?
Each tier is matched to a level of protection rather than a diagnosis. As a guide, lighter tiers suit everyday lightness and occasional leaks, while heavier tiers like CoreMax handle higher-volume needs. If you are unsure, email hello@carryonwear.com with what you are managing, and we will point you to the right tier.
How do I get my sizing right?
Use our fit guide to check your size before ordering. We also include a short fit guide with every pack. If a pair is not quite right, email hello@carryonwear.com and we will help you sort the size.
Can I return them?
Yes, within 30 days, no questions asked. Return your order for a full refund of the products and your shipping. Trial Pack orders can be refunded or applied as a credit towards your first full order. Email support@carryonwear.com or call 02 8416 0466 with your order number and we will walk you through it.
Where can I order?
Explore the range for current availability. We ship to Australia and the United Kingdom. UK customers should email hello@carryonwear.com before ordering for the best shipping rates. The United States is next on our list for selling and stocking locally.
Still have a question?
Carry On was built by our founder Ed after his own prostate surgery, and he wore every prototype for more than 400 hours before release, so no question is too small or too personal for us. Email hello@carryonwear.com and a real person will reply. For every 10 packs sold we donate 1 to someone who needs it, on the way to 50,000 packs by 2026.